ITIL is all fine and dandy in concept, but often implementing the processes can be cumbersome and expensive. Where do you start? All those processes that overlap and integrate...
Well I found a really useful and easy to use solution; ServiceDesk Plus. Now I do not work for or have any affiliations with this company and I don't get anything for plugging the software. I just think it is actually a good product. I'm no technical expert, but even I could download the free trial to a Linux desktop PC and install and have it up and running in less than 30 minutes (and Linux is not the easiest system to do that with).
So have a look and try it out.
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